Saturday, January 09, 2010

Croma and LG - Bad Service

We bought a LG Tromm washing machine from Croma in Aundh the other day - last Saturday to be precise, and were promised delivery the next day.

We had to compromise on the color, since the shiny gray model would take ten days, and we needed a washing machine urgently.

Sunday afternoon, at the promised time, the delivery was done... and on a hunch, I decided to ask them to open up the box, and we realised to our dismay, that the machine was defective - lots of scratches and worse, the control panel was jutting out from its "fit". We decided to send it right back.

A week later, a replacement was delivered. Well, it wasn't really a replacement, because they sent the very same piece!

I have always tried to highlight examples of great customer service, and things have definitely changed in India, but in this case, I must say it was back to the old days :(

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