Samara had picked up a persistent and niggling sound (which seemed to come from its bonnet or glove box) after our last weekend trip, and I finally took it to Planet Ford for a check up today. I was hoping it would be something like a lose screw in the glovebox, because I really didn't want to have to give it for a complete pat-down in the garage, nor could I imagine having to live with the noise. Parag, the engineer who attended Samara in the Quick Service Bay was amazingly committed to the cause, spent more than an hour with me, patiently eliminating possibilities, came with us for a couple of test drives, until he finally isolated and fixed the problem - a lose screw deep under the air filter box.
And the best part, they didn't charge me. It's never about the money, of course, but when a service engineer understands the importance of getting a small niggle fixed for a customer, no matter how long it takes, irrespective of the "ROI", that's great customer service!
3 comments:
Shouldn't the title be changed to "Planet Ford Impresses.. Again!" ;)
This is what PERSONAL PRIDE in the product one is selling, is all about. Planet Ford understands the worth of that and trains employees in absorbing and feeling that pride like they made the product with their own bare hands. Bravo, Planet Ford.
Well, frankly, they've disappointed me a few times... although the recovery has generally been good. This time, they exceeded expectations :)
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