Atiti Devo Bhava - Guest is God - says the TV ad about Shining India. No one lives and breathes this more than Blue Nile, the Irani non-veg joint in Camp.
Hungry for some of their sumptuous biryani, we landed up at the restaurant at 11:20, well ahead of their opening time of 12:00 pm. Syed, the owner-manager must have seen the huge flash of disappointment on my face, because he immediately welcomed us in, switched on the lights and fans for us, and assured me he would serve us soon. And then he did what made me a fan of his for life. He got the waiter to serve us tea.
Remember, Blue Nile does NOT serve tea-coffee, it is a purely lunch-and-dinner gig.
How many of us treat our customers this way, going beyond our call of duty, and making sure our guests and customers are treated like God?
2 comments:
We do believe in Atithi Devo Bhava at Tcabs :)
+1 to that :)
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