So after a fairly promising first visit a few weeks back, we finally got the chance today to go to Trikaya again - and while the rest of the food we ordered was decent, we were shocked to be served the artificial, made-from-fish "Just Like Crab" nuggets in our crab meat soup! Completely unacceptable in a restaurant this posh, the recovery was worse than the mistake. No apology. Instead, the chief waiter tried to explain that JLC was actually crab. When I showed him the ingredients, he sheepishly took it away, then got "real crab meat soup", this time in a very different preparation than the first dish!
And at 200 for a bowl of steam rice, and 100 for a plate of masala papad, it almost seems as if Trikaya is out to fleece its unsuspecting customers on the weekends, since it doesn't seem to have much of a clientele on weekdays anyway.
Very sad, really - because with the lovely decor and ambience, Trikaya could have rocked the city.
1 comment:
Just like Indifference, I'd say!
Really bad customer service is when they just do not care if you come back or not. Can't get worst than that.
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